Telephone Skills


Company Information



Company/Provider: 1st Solutions Personal Development and Executive Image Consultants

Email: Send Enquiry / Make A Booking

Telephone: +27 832611117



Address:
Monte Vista
Monte Vista
Cape Town
Western Cape
South Africa

Price:
R 895.00

Course Description

A workshop to improve and develop telephone skills:
* Importance of the Telephone.
* Importance of your Voice: Tempo, Tone, Accent, Volume.

Reflection of Feelings:
* Good Telephone Manners.

Receiving Phone Calls:
* Answering the Call.
* Speaking on the Phone.

Processing the Call:
* Listening and Questioning Skills.
* Conflict and Emotion Control.
* Transferring Calls.
* Interruptions.
* Taking of Messages.
* Screening of Calls.
* Initiating a Call.
* Cell Phone Etiquette.

Date(s)

27 Mar, 8 May, 24 July, 4 Sep, 20 Nov 2012

Duration

1/2 Day

Notes

* Price per person Exlucing VAT
* Contact Norine Victor at our Training Division for more information on the workshop content & bookings.

"The Ultimate Training Experience"

Location

Cape Town

Venue

Tijger Park 2 Ground Floor Willie van Schoor Ave,
Bellville


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