Conflict Handling and Negotiation Skills


Company Information



Company/Provider: The IH Johannesburg - Language Lab

Email: Send Enquiry / Make A Booking

Telephone: +27 113391051



Address:
Aspern House, 54 De Korte street
Braamfontein
Johannesburg
Gauteng
South Africa

Price:
Request A Price

Course Description

Course content

Objectives :

* To develop participants work-related language skills
* To enable participants to communicate effectively in their professional environment
* To improve participants' confidence in their English-language skills
* To empower participants through improved communication skills
* To enable participants to deal with conflict using diplomatic language.

Methodology

The course takes a learner-centred approach with an emphasis on challenging and practical tasks, which ensure learning that is directly relevant to the participants' needs.

Our teachers are qualified in teaching Business English and experienced in teaching in a variety of contexts in South Africa, Africa, and other parts of the world.

Section One Outline

* Taking part in meetings effectively
* Telephone skills: dealing with irate customers
* Interacting effectively
* Socialising and networking
* Diplomatic language for handling conflict

Section Two: Negotiation skills

Objectives:
* To enable participants to negotiate effectively in their professional environment
* To improve participants' confidence in their English-language skills
* To empower participants through improved communication skills
*To enable participants to use presentations in the negotiation process

Section Two Outline:
* Interacting effectively with others
* Diplomatic language for good negotiating
* Softening techniques
* Presentation skills
*The language of persuasion

This includes:
- training,
- training materials
- a Cambridge English Dictionary
- Bag
- all stationery
- flash disk / CD with post course activities
- certificates

Date(s)

Contact us to discuss your training needs.

Duration

1 day (5 hours)

Notes

Please use the enquiry form above to find out more about this course or the booking form to make a booking!

Location

Braamfontein

Venue

Client's premises / International House - Language Lab


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