Customer Driven Organisations


Company Information



Company/Provider: TRAINYOUCAN CC

Email: Send Enquiry / Make A Booking

Telephone: +27 867227014



Address:
Level 3, 206 Matthews Meyiwa Rd (Stamford Hill Road),
Morningside, Durban
Durban
Kwazulu Natal
South Africa

Price:
Request A Price

Course Description

Facilitator: 25 Years experience in Telephone etiquette, Customer Service, Retail & Hospitality Industry and speaks 7 Languages Fluently.

Entry Requirement: Learners on NQF 1 Numeracy and Literacy Levels & and at least 2 weeks minimum experience of the workplace.

Course Outline: -Introduction to Customer Service -Importance of Customer Service -Traditional and Modern Traditional Value Chain -Identifying Customers -Knowing your customers -Handling your customers -Customer Service Culture -Communication -External and Internal -Customer Styles -Customer Complaints.

Date(s)

Contact us for an updated training date schedule.

Duration

1 Day

Notes

Please use the enquiry form above to contact Ezra Steenkamp to find out more about this course or the booking form to make a booking!

Location

Durban

Venue

Level 3, 206 Matthews Meyiwa Rd (Stamford Hill Road), Morningside


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