CUSTOMER SERVICE AND TELEPHONE ETIQUETTE


Company Information



Company/Provider: Skilzdev Training

Email: Send Enquiry / Make A Booking

Telephone: 0824357517



Address:
4 Clarendon Drive
Northlands


South Africa

Price:
Request A Price

Course Description

• Use effective call greetings as a caller and receiver.
• Project the Company image in a positive manner.
• Practice good telephone techniques and telephone manner.
• Tips and preparing mentally.
• Use appropriate language during telephone conversations.
• Speak with an effective telephone voice.
• Use an effective approach to handle special telephone tasks.
• Manage difficult Calls
• Learn to manage stress levels during calls

Date(s)



Duration

1 DAY

Notes



Location

Countrywide

Venue




Profile Manager








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