Delivery Service Excellence Training Programme


Company Information



Company/Provider: Khulisane Academy (Pty) Ltd

Email: Send Enquiry / Make A Booking

Telephone: (012) 942-0007



Address:
Route 21 Corporate Park, 14 Regency Drive, Rietview Building, Unit 1, Irene X 31
Centurion
Pretoria
Gauteng
South Africa

Price:
R 934.00

Course Description

This programme has been designed for learners who deal with the internal and external customers, intermediaries, call centers, walk in service centers, enquiries counters and learners who communicate with customers either telephonically or face to face.

* Explain the principles of impressive customer service in the context of a specific industry and organisation
* Apply knowledge of personality styles to respond appropriately to a customer
* Analyse information in order to provide customer service
* Suggest innovative solutions to respond to queries and improve customer service
* Manage the relationship to retain customers

- Group bookings
- Certificate of attendance will be issued
- Could also be presented at YOUR Workplace

Date(s)

On request

Duration

X 1 Day

Notes

* Price is Excl. VAT per delegate

Location

Pretoria

Venue

Khulisane Academy (Pty) Ltd - Centurion / Irene Area


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