Emotional Intelligence – what is it and why does it matter?

Company Information

Company/Provider: Mindspa Institute

Email: Send Enquiry / Make A Booking

Telephone: 087 754 6183


South Africa

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Course Description

Be Smart With People

"The greatest ability in business is to get along with others and influence their actions."

EQ, more than IQ, determines professional and personal growth and success. The fundamentals of EQ will improve your inter-personal relationships, communication skills and increase your professional and personal success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.
Who should attend?

All levels of employees who want to develop their EQ

Workshop Outline:

Emotional Intelligence - What is it and why does it matter?

When psychologists began to write and think about intelligence, they focused on cognitive aspects, such as memory and problem-solving. However, there were researchers who recognised early on that the non-cognitive aspects were also important. For instance, David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment".

When Salovey and Mayer coined the term emotional intelligence in 1990, they described emotional intelligence as "a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action".

High Emotional Intelligence leads to greater success

In Daniel Goleman’s book Emotional Intelligence, he proves that EQ is a far greater predictor of personal success than IQ or education. Further research into EQ has proven conclusively that individuals with well-developed emotional intelligence are more productive employees, better leaders and lead more successful personal lives.

Emotional Intelligence – an introduction

>What is Emotional Intelligence and why is it important?
>Origins of the concept
>EQ can be developed and learned
>The Ability based model

How to use EQ practically in your daily life at work and home

>How to use EQ communication principles in all situations
>Empathy vs. Sympathy vs. Pity - what to use when
>EQ Principles and how they can improve your attitude
>How is EQ different from personality?
>Abilities in EQ and how you can implement this daily
>What to do with your emotions and how to motivate yourself
>Persevere with endeavours despite change, frustration and obstacles
>Emotion coaching
>EQ Competencies that Correlate to Workplace Success
>How to become more assertive,and build your confidence
>Be direct and respectful in your interactions and confront issues easily
>How to have positive, productive conflict
>How to manage stress in yourself and others
>How to manage anger in yourself and others

Transactional Analysis as a basis for EQ interaction

>What is transactional analysis
>The roots and philosophy of transactional analysis
>PAC Model of effective communication
>PAC model for improved and effective inter-personal skills


In-house training:
Any date convenient for client


Two days


Please contact us for more information:
Natacha - natacha@themindspa.co.za
Riaan - riaan@themindspa.co.za

Tel: 087 943 7449/50



Centurion, Gauteng


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