Hotel Front Office Course

Company Information


Email: Send Enquiry / Make A Booking



R 3000.00

Course Description

Course Modules
• Front Office Basics
• Members of the Hotel Front Office Department
• Telephone Call Receiving Procedure
• Taking A Reservation On The Telephone (SOP)
• How To Handle Walk-In Guests In A Hotel (SOP)
• How To Handle Blacklisted Guests (SOP)
• Guest Registration At Front Office (SOP)
• VIP Check In Procedure (SOP)
• How To Introduce A Room To Your Guest (SOP)
• Front Office Terminology
• Hotel Room Status Terminology
• Hotel Rooms Types
• Types Of Hotel Room Rates
• Methods Of Payment In A Hotel
• Wake Up Call Procedure (SOP)
• Smooth Check Out Procedure (SOP)
• Hotel Safety Box (SOP)
• Lost & Found Procedure For Hotel Front Office Staff (SOP)


All Year Round


20 Days


The course is suitable for anyone interested in developing his or her knowledge of the tourism industry, and the essential management skills required to operate in a tourism business.

This course has been designed for both current and prospective hospitality Front Office staff well as individuals who work in the fields of tourism transport and logistics, accommodation, hospitality, food and wine, nature conservation and government tourism offices.


30381 Sigalo Street
Daveyton Ext. 2
Benoni, Gauteng


Courses are done at Lapeng Village Guesthouse.

We also travel to your hotel and conduct training there for your Front Office staff.

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