Interaction Satisfaction - People Skills


Company Information



Company/Provider: 1st Solutions Personal Development and Executive Image Consultants

Email: Send Enquiry / Make A Booking

Telephone: +27 832611117



Address:
Monte Vista
Monte Vista
Cape Town
Western Cape
South Africa

Price:
R 2195.00

Course Description

A workshop designed to help delegates understand their own behaviour models and that of others, as well as how to get the best out of people:
* Are you a difficult person or am I?

Characteristics of Difficult People:
* Perceptions of Difficult People.
* Understanding Yourself - Grounding behaviour.

Behaviour Models:
* Establish your own behaviour model.
* Characteristics of each behaviour model.
* Behaviour model in the work environment.

Understanding Other People:
* Recognising behaviour models in other people.
* Learn to deal with each of the behaviour models
* How to get the best behaviour from your colleagues

Good Listening and Questioning:
* Are you a good listener?
* How to be an active listener.
* Importance of Questioning.
* Different kind of questions.
* Questioning Guidelines

Conflict:
* Causes of Conflict in the Workplace.
* Learn about confrontation.

What to do should conflict arise Assertiveness: * Passive Behaviour.
* Aggressive Behaviour.

Assertive Behaviour:
* How to respond assertively.

A Good Attitude:
* Play the part.
* Learn from past mistakes.
* The right inner attitude.
* Change is good.
* Live a successful and professional life.

Date(s)

Request a schedule with public workshop dates from Lianne@1stSolutions.co.za

Workshop can also be presented as an inhouse/onsite workshop.

Duration

1 Day Workshop

Notes

* Price per person
* Request a quote for inhouse/onsite workshop from Lianne@1stSolutions.co.za

"The Ultimate Training Experience"

Location

Cape Town

Venue

Venue to be advised on request as it changes from time to time


Profile Manager








Designed Developed Hosted Clearmark