SUPERVISORY SKILLS


Company Information



Company/Provider: Skilzdev Training

Email: Send Enquiry / Make A Booking

Telephone: 0824357517



Address:
4 Clarendon Drive
Northlands


South Africa

Price:
Request A Price

Course Description

• Outline the relationship between leadership and influence.
• Understand the main approaches to Leadership.
• Understand how to build relationships
• Learn how to effectively delegate tasks
• Appreciate different methods and zones of influence
• Effectively employ nine influence tactics
• Dealing with someone unwilling to negotiate
• Addressing Power Imbalances
• Managing Impasse
• Multi-party Disputes
• 8 steps to effectively manage conflict in your workplace
• Character Profile
• Rate your assertiveness
• Definition of assertiveness
• Styles of communication
• Principles of assertiveness
• The 4 rules of assertiveness
• Manipulative behaviour
• Developing an assertive demeanour
• Assertive Techniques
• Body Language
• Questioning Skills
• How to give praise and criticism
• Strategies and tactics in negotiation
• Stress Management
• Advanced Case studies

Date(s)



Duration

2 DAY

Notes



Location



Venue

AVAILABLE COUNTRYWIDE


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