Telephone & Frontline Etiquette


Company Information



Company/Provider: SATeleLINK

Email: Send Enquiry / Make A Booking

Telephone: 073 681 5223



Address:
P.O.Box 2006
Rivonia
Johannesburg
Gauteng
South Africa

Price:
Request A Price

Course Description

This course covers the core skills required to deliver exceptional service and a professional image over the telephone. The course equips delegates with key communication skills and covers each of the major functions of telephone and frontline roles. Delegates will enjoy stimulating group discussions, role plays, practice sessions and recording samples in a relaxed yet professional environment. They will return to their workplaces ensuring that their roles, skills and image are professional and positive at all times.
Topics covered include:
- Key Communication Skills
- Answering Calls
- Taking Messages
- Holding and Transferring Calls
- Screening Calls
- Handling Complaints

Date(s)

On Request

Duration

1 day

Notes

All our courses are run on an in-house basis for clients - a minimum of 5 delegates is required.

Location



Venue

On-site at the client or a venue can be arranged


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