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This course covers the core skills required to deliver exceptional service and a professional image over the telephone. The course equips delegates with key communication skills and covers each of the major functions of telephone and frontline roles. Delegates will enjoy stimulating group discussions, role plays, practice sessions and recording samples in a relaxed yet professional environment. They will return to their workplaces ensuring that their roles, skills and image are professional and positive at all times.
Topics covered include:
- Key Communication Skills
- Answering Calls
- Taking Messages
- Holding and Transferring Calls
- Screening Calls
- Handling Complaints
All our courses are run on an in-house basis for clients - a minimum of 5 delegates is required.
On-site at the client or a venue can be arranged