Telephone Skills (Half Day)

Company Information

Company/Provider: VETTA Communication (Pty) Ltd

Email: Send Enquiry / Make A Booking

Telephone: 08611183882


Nationally presented
Western Cape
South Africa

R 1180.00

Course Description

Talking on the telephone makes some people uncomfortable. This is made worse if they’re using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus on business standards to improve company image, enhance customer service and ultimately boost profits.


Please contact our offices

086 111 83882


4 hours (half day)


Reasons for Telephone Skills
• Retain customers
• Gain new customers
• Exceed expectations
• Avoid repeat calls – be cost conscious and respectful
• Create a positive atmosphere
• Leave a lasting impression
• Diffuse anger
• Cut through confusion
• Show respect towards the tool that is responsible for generating
• Why not to perceive the telephone as an interruption
• Managing calls through good time management
• Ways to adopt a good in-house telephonically

Communication skills
• Procedures in answering or making calls
• Vocal tone, pitch, intonation, enthusiasm, promptness in
• Speaking with positive intent and professionalism
• Active listening, positive assertiveness and feedback
• Etiquette and procedures with cellular telephones
• Taking control of the call and staying focused
• Dealing with a variety callers and character profiles
• Adopting a ‘one company one image’ approach



Cape Town
Port Elizabeth
East London


Cape Town - Southern Sun Hotel, Newlands

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