Telephone Skills (Half Day)


Company Information



Company/Provider: VETTA Communication (Pty) Ltd

Email: Send Enquiry / Make A Booking

Telephone: 08611183882



Address:


Nationally presented
Western Cape
South Africa

Price:
R 1180.00

Course Description

Talking on the telephone makes some people uncomfortable. This is made worse if they’re using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus on business standards to improve company image, enhance customer service and ultimately boost profits.

Date(s)

Please contact our offices

086 111 83882

Duration

4 hours (half day)

Notes

Reasons for Telephone Skills
• Retain customers
• Gain new customers
• Exceed expectations
• Avoid repeat calls – be cost conscious and respectful
• Create a positive atmosphere
• Leave a lasting impression
• Diffuse anger
• Cut through confusion
• Show respect towards the tool that is responsible for generating
business
• Why not to perceive the telephone as an interruption
• Managing calls through good time management
• Ways to adopt a good in-house telephonically

Communication skills
• Procedures in answering or making calls
• Vocal tone, pitch, intonation, enthusiasm, promptness in
responding
• Speaking with positive intent and professionalism
• Active listening, positive assertiveness and feedback
• Etiquette and procedures with cellular telephones
• Taking control of the call and staying focused
• Dealing with a variety callers and character profiles
• Adopting a ‘one company one image’ approach

Location

Nationally

Cape Town
Johannesburg
Durban
Pretoria
Port Elizabeth
East London

Venue

Cape Town - Southern Sun Hotel, Newlands

Johannesburg - Hackle Brooke Conference Centre, Randburg

Durban - Elarish, The Bluff


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