Telephone Skills Training Programme


Company Information



Company/Provider: Khulisane Academy (Pty) Ltd

Email: Send Enquiry / Make A Booking

Telephone: (012) 942-0007



Address:
Route 21 Corporate Park, 14 Regency Drive, Rietview Building, Unit 1, Irene X 31
Centurion
Pretoria
Gauteng
South Africa

Price:
R 934.00

Course Description

The purpose of this Programme is to equip learners with the necessary knowledge, skills and attitudes to process incoming and outgoing telephone calls within the workplace.

* Process incoming and outgoing telephone calls
* Take messages for others in the organisation
* Deal with callers politely and in keeping with the organisation's image and standard telephone etiquette
* Deal with emergency situations
* Describe non-disclosable information
* Demonstrate the ability to learn from our actions and to adapt performance

- Group bookings
- Certificate of attendance will be issued
- Could also be presented at YOUR Workplace

Date(s)

On request

Duration

X 1 Day

Notes

* Price is Excl. VAT per delegate

Location

Pretoria

Venue

Khulisane Academy (Pty) Ltd - Centurion / Irene Area


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