Telephone Techniques & Excellent Customer Service


Company Information



Company/Provider: Carlisle Soft Skills Training

Email: Send Enquiry / Make A Booking

Telephone: 0824357517



Address:
4 Clarendon Drive
Durban North
Durban
KZN
South Africa

Price:
Request A Price

Course Description

• Use effective call greetings as a caller and receiver.
• Project the Company image in a positive manner.
• Practice good telephone techniques and telephone manner.
• Tips and preparing mentally.
• Use appropriate language during telephone conversations.
• Speak with an effective telephone voice.
• Use an effective approach to handle special telephone tasks.
• Manage difficult Calls
• Learn to manage stress levels during calls
• Top ten telephone basics
• Effective telephone techniques
• The art of putting customers first
• The Pareto principle and customers
• Knowing your customers
• Losing customers
• Obstacles to customer service
• The customer service culture
• Excellent customer service
• The cycle of service
• The Angry customer
• Benefits of customer service

Date(s)

Durban and Johannesburg 25 October 2012

Duration

1 day 8h30-16h00

Notes



Location



Venue

To be confirmed upon booking


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